Frequently Asked Questions

We support OEM and ODM customization, including appearance, logo and specification adjustments. Minimum order quantities apply to certain custom projects. Please send your detailed requirements to our sales team for a feasibility evaluation.

Minimum order quantities vary by product, with different requirements for standard stock items and custom-made orders. Please contact our sales team for the exact MOQ of your selected products.

We hold ISO 9001:2015 quality management system certification. Our products also comply with certifications and standards including EN ISO 2503, EN ISO 5172 and CSA. Copies of the relevant certificates are available from our sales team.

Stock items normally take one to two weeks. Lead times for custom orders depend on the required processes and order volume. Please confirm the exact production and delivery schedule with our sales team before placing an order.

We welcome distributor partnerships worldwide. We evaluate the market and qualifications of interested companies. Submit your company background and target market information, and our team will follow up to discuss cooperation terms.

Product samples are available. The applicant is responsible for sample and shipping costs. Tell us which product models you need and contact our sales team to arrange delivery.

Our products include the applicable standard warranty. Damage caused by improper operation or man-made wear is not covered. For a product quality issue, provide your order information and a description of the fault to our after-sales team.

Test reports are available for qualified mass-produced items. Tell our sales team which product model you require to apply for the relevant test documentation.

Sea freight, air freight and express delivery are available. The appropriate method depends on order weight and destination. Discuss your order with our sales team to select a suitable solution and calculate freight costs.

Technical datasheets are available from our sales team, and information for some products can also be found on their detail pages. Provide the target product model and we will send the corresponding technical documents.